• New installation on 19th April 2024 - Indra Traders Kelaniya
    Dear all,

    Please find below details,

    Technician :   Thilanka Lokuliyanage
    Customer : RICH WORLD INTERNATIONAL 
    Contact No : Rizwan - 0765311266
    3 new installations at 1.30 pm

    --
    Best Regards,
    Hirushini Kumarasinghe
    Customer Support Specialist

    KLOUDIP

    Mobile: +94 703 790 630
    Phone: +94 11 212 7040

    by Hirushini Kumarasinghe - 03:13 - 17 Apr 2024
  • Ticket Status Remain as New after Assigning to Coordinators
    Dear Coordination Team,

    Please note that the Team from Contact Centre will leave tickets received on the "New" tab after assigning them to your end instead of moving them to the "Waiting for Coordination Action". Therefore, attend to the new tickets assigned to you immediately or within 4 hours of time & make sure that you respond to the customer within these 4 hours.

    --
    Best Regards,
    Shamendri Fernando
    Head of Administration

    KLOUDIP

    Mobile : +94 70 379 0640
    Phone: +94 11 212 7040

    by Shamendri Fernando - 02:44 - 17 Apr 2024
  • New installation on 17th April 2024 - Highway Auto Care (Pvt) Ltd Avissawella
    Dear all,

    Please find below details,

    Technician :   Thilanka Lokuliyanage
    Customer : JAY JAY MILLS LANKA PVT LTD 
    Contact No : Theshana Sohantha - 0773081965
    4 new installation at 2 pm


    --
    Best Regards,
    Hirushini Kumarasinghe
    Customer Support Specialist

    KLOUDIP

    Mobile: +94 703 790 630
    Phone: +94 11 212 7040

    by Hirushini Kumarasinghe - 11:53 - 16 Apr 2024
  • Jobs Scheduled_Full Time Technicians_18th Apr 2024
    Dear Team,

    Please release all the full-time technicians from jobs scheduled for Thursday, 18th April 2024 from 08.30 a.m. till 02.00 p.m. as we will be having the KLOUDIP සිංහල, தமிழ் අවුරුදු 2024 celebration on the said date.

    Kindly schedule them for jobs after 02.00 p.m. on 18.04.2024 at KLOUDIP, Panadura or nearby locations/ garages etc.

    --
    Best Regards,
    Shamendri Fernando
    Head of Administration

    KLOUDIP

    Mobile : +94 70 379 0640
    Phone: +94 11 212 7040

    by Shamendri Fernando - 01:53 - 16 Apr 2024
  • Clearence & Settlement of Job Cash_Dasitha Chamika
    Dear Team,

    Please confirm from your end if there are any;

    01. Worksheets that have not been signed by Dasitha
    02. Contracts not updated yet that Dasitha's worksheets remain not done
    03. Any customer payments collected by him are pending for settlement from his end
    04. If any faults that have occurred technically during operations carried out by him

    as we need to proceed settling job cash for him for the week.

    Reply to me, Ms. Lasanda, Sanduni & Reshni in copy

    --
    Best Regards,
    Shamendri Fernando
    Head of Administration

    KLOUDIP

    Mobile : +94 70 379 0640
    Phone: +94 11 212 7040

    by Shamendri Fernando - 03:04 - 10 Apr 2024
  • Updated Schedule_Coordination_Inbound Logistics Division
    Dear Team,

    We request you to attend to the relevant tasks at the Stores as per below schedule. All are requested to abide by the same and not to interrupt the operations at the Stores. 
    This will be effective immediately.

    Name of Coordinator
    Daily TasksSRN - Daily
    Courier Locker RoomTime
    Ama03.00 p.m. - 03.10 p.m.04.10 p.m. - 04.20 p.m.10.30 a.m. - 11.30 a.m.
    Bhagya03.10 p.m. - 03.20 p.m.04.20 p.m. - 04.30 p.m.11.30 a.m. - 12.30 p.m.
    Laknali03.20 p.m. - 03.30 p.m.04.30 p.m. - 04.40 p.m.09.00 a.m. - 10.00 a.m.
    Hirushini03.30 p.m. - 03.40 p.m.04.40 p.m. - 04.50 p.m.02.00 p.m. - 03.00 p.m.
    Vidarshi03.40 p.m. - 03.50 p.m.04.50 p.m. - 05.00 p.m.01.00 p.m. - 02.00 p.m.

    Note - SRN should be carried out on a daily basis.

    --
    Best Regards,
    Shamendri Fernando
    Head of Administration

    KLOUDIP

    Mobile : +94 70 379 0640
    Phone: +94 11 212 7040

    by Shamendri Fernando - 02:23 - 9 Apr 2024
  • Check units
    Dear All,

    I would like to remind you that our procedure for checking and issuing units requires 2-3 days. There have been no changes to this process. To avoid any delays, please ensure that you do the needful and submit your requests on time.

    Best Regards,
    Apsara Ranaweera

    KLOUDIP 

    Mobile : +94 70 379 0622
    Phone : +94 11 212 7040

    by Apsara Ranaweera - 07:13 - 8 Apr 2024
  • URGENT Meeting_Isuru Karunarathne_Technician
    Dear Team,

    Please let me know a slot to have an urgent meeting with Isuru. Kindly create task for the same.

    --
    Best Regards,
    Shamendri Fernando
    Head of Administration

    KLOUDIP

    Mobile : +94 70 379 0640
    Phone: +94 11 212 7040

    by Shamendri Fernando - 06:38 - 5 Apr 2024
  • opening hours garages - in the weekend
    Dear Team, 

    Kindly note that we have noticed that there were no jobs scheduled for the new garages on the coming weekend and as well as not booked for  the past weekends. 
    . plz refer to the Shamendri's spreadsheet  for more details. 
     shared sheet: KLOUDIP Skyport Garages

    -------------------------------
    Indra - Matara , Kelaniya-Kandy - closed : Poya, Sunday, Mercantile holidays, Saturday - closed from 1.30 pm onwards
    Kumara Auto Electricals- PND-closed only Poya & Mercantile Holidays, Sat -Sun working 
    Highway Auto Care (Pvt) Ltd- Avissawella- closed only  Sundays, Poya, Saturday working 
    New Jayasekara Auto Motors-Kurunegala- closed only Poya, Sunday - Pre-booking basis only,, Saturday working 


    Best Regards,
    Dushmanthi Nayana Padmi 
    Specialist - Administration 

    KLOUDIP

    Mobile: +94 703 790 619
    Phone: +94 11 212 7040 


    by Dushmanthi Nayana Padmi - 05:43 - 5 Apr 2024
  • Resignation_Dasitha Chamika_Technician_08.04.2024
    Dear Team,

    Dasitha has submitted his resignation, please clear everything from his end as we will proceed with his resignation from Monday, 08.04.2024.

    Do not allocate him for any jobs during the weekend & Monday, 08.04.2024

    Dear Ayesha/ Mishel/ Rameshi/ Achini,

    Please note that he will be here on Monday, 08.04.2024 to handover all the goods he has been given.

    --
    Best Regards,
    Shamendri Fernando
    Head of Administration

    KLOUDIP

    Mobile : +94 70 379 0640
    Phone: +94 11 212 7040

    by Shamendri Fernando - 05:33 - 5 Apr 2024
  • Letter to be Put in Locker_Anai Muganambi
    Dear Team,

    I have handed over an envelope carrying a document set requested by Anai. Please put it in his locker & inform him of the passcode.

    Dear Anai,

    Inside the envelope, there is another small envelope addressed to me, inside of it there is a copy of the document that you need to sign to confirm receipt. Pls keep it in the locker so I can collect it through the Coordinator.



    --
    Best Regards,
    Shamendri Fernando
    Head of Administration

    KLOUDIP

    Mobile : +94 70 379 0640
    Phone: +94 11 212 7040

    by Shamendri Fernando - 12:38 - 5 Apr 2024
  • Pack the Return Units with Coordinator Name
    Dear Technician Team,

    Please note that when you are returning units back to the Coordinators, pack the units & other items separately for each Coordinator & make sure you mention their name on the pack.

    -------------------------------------------

    හිතවත් කාර්මික ශිල්පීන් කණ්ඩායම,

    ඔබ නැවත සම්බන්ධීකාරකවරුන් වෙත ඒකක ආපසු ලබා දෙන විට, එක් එක් සම්බන්ධීකාරක සඳහා ඒකක සහ අනෙකුත් අයිතම වෙන වෙනම ඇසුරුම් කර ඇසුරුමේ ඔවුන්ගේ නම සඳහන් කිරීමට වග බලා ගන්න.

    --
    Best Regards,
    Shamendri Fernando
    Head of Administration

    KLOUDIP

    Mobile : +94 70 379 0640
    Phone: +94 11 212 7040

    by Shamendri Fernando - 06:28 - 4 Apr 2024
  • Garage Closed Dates_Sinhala & Tamil New Year Holidays_Apr 2024
    Dear Team,

    Below details are for your reference, please schedule jobs accordingly

    Garage
    Location
    Closed Dates for Sinhala & Tamil New Year - April 2024
    Indra TradersMatara12th - 15th
    Lasantha Automotive DepotPeliyagoda10th - 20th
    Auto DocKiriwaththuduwa10th - 20th
    Indra TradersKelaniya12th - 15th
    Kumara Auto ElectricalsPanadura13th - 20th
    Highway Auto Care (Pvt) LtdAvissawella10th - 22nd
    New Jayasekara Auto MotorsKurunegala11th - 17th
    Indra TradersKandy12th - 15th

    --
    Best Regards,
    Shamendri Fernando
    Head of Administration

    KLOUDIP

    Mobile : +94 70 379 0640
    Phone: +94 11 212 7040

    by Shamendri Fernando - 06:20 - 4 Apr 2024
  • Highway Auto Care, Avissawella_ need to arrange 3 more Trials
    Dear All, 

    Kindly note that, today is the 2nd trial / training day at Highway Auto Care, Avissawella and we need  to arrange training for another 03 days (altogether 05).  Better to have Kasun allocated for training. 



    Best Regards,
    Dushmanthi Nayana Padmi 
    Specialist - Administration 

    KLOUDIP

    Mobile: +94 703 790 619
    Phone: +94 11 212 7040 


    by Dushmanthi Nayana Padmi - 06:13 - 4 Apr 2024
  • Templates
    Dear All,

    Please check all templates used by your ends & inform which templates need to be;
    - removed
    - updated and
    - added
    by Wednesday, 10th April 2024

    Reply to me only through this same thread. 


    --
    Best Regards,
    Shamendri Fernando
    Head of Administration

    KLOUDIP

    Mobile : +94 70 379 0640
    Phone: +94 11 212 7040

    by Shamendri Fernando - 05:48 - 4 Apr 2024
  • Leave Update_Thilanka Lokuliyanage_05-04-2024
    Dear Team,

    Please note that Thilanka will be on leave tomorrow, 05.04.2024

    --
    Best Regards,
    Shamendri Fernando
    Head of Administration

    KLOUDIP

    Mobile : +94 70 379 0640
    Phone: +94 11 212 7040

    by Shamendri Fernando - 03:28 - 4 Apr 2024
  • Jobs for Technician - Garages
    Dear All,

    If our Technician was assigned to a garage for training, please put a log in a task as "The job was planned at the garage, location updated". 
    Please follow this and do the needful till the trial period is done.


    Best Regards,
    Apsara Ranaweera

    KLOUDIP 

    Mobile : +94 70 379 0622
    Phone : +94 11 212 7040

    by Apsara Ranaweera - 12:13 - 4 Apr 2024
  • Templates Added/ Updated
    Dear Team,

    Below templates have been 

    Added:
    1.COORD(E): Date Confirmation for SkyPort Operation - C 

    COORD(E): Date Confirmation for Installation/ Inspection/ Reinstallation/ Removal - C

    Updated :
    1.COORD(E): Field Team garage visit - C




    by Shamendri Fernando - 03:49 - 3 Apr 2024
  • Re: Issuing the Units
    Dear Team,

    Reminding you to stick on to the above requests mentioned by Ayesha. Please note that all approvals for the delayed SOs must be granted from my end by 03.00 p.m. as all units required to be couriered should be ready by 03.30 p.m.

    On Tue, Mar 26, 2024 at 10:06 AM Ayesha Perera <ayesha@kloudip.com> wrote:
    Dear Coordination Team,

    All the SOs that are required to be issued within the day must be logged before 01.00 p.m. If courier pick up is needed, please notify the relevant SOs via an email on or before 02.00 p.m.

    And we won't issue any items on 29th March 2024 because of the annual stock take, therefore please stop your SRNs on or before 12.00PM and issuing items we'll stop at 3.00 PM on 28th March 2024. 
    --
    Best Regards,
    Ayesha Perera
    Logistics Management Specialist

    KLOUDIP 

    Mobile : +94 70 379 0637
    Phone : +94 11 212 7040


    --
    Best Regards,
    Shamendri Fernando
    Head of Administration

    KLOUDIP

    Mobile : +94 70 379 0640
    Phone: +94 11 212 7040

    by Shamendri Fernando - 02:23 - 3 Apr 2024
  • New Installations on 04th April 2024 - Highway Auto Care (Pvt) Ltd, Avissawella

    Technician - Kasun Priyadarshana
    Customer - JAY JAY MILLS LANKA PVT LTD
    09 New Installations
    --
    Best Regards,
    Hirushini Kumarasinghe
    Customer Support Specialist

    KLOUDIP

    Mobile: +94 703 790 630
    Phone: +94 11 212 7040

    by Hirushini Kumarasinghe - 07:19 - 3 Apr 2024